Privacy Notice for Seminar Guests

1.Who we are

There are two companies involved, and it helps to keep them straight.

The business that invited you is the local representative or medical practice putting on the seminar. It is the one that decides what to ask you, what to do with your answers, and how long to keep them. It is in charge of your information.

ShowRunner is us, a small software company in Minnesota. The business rents our software to run its seminars. Our software showed you the sign-up page, stores the answers, and sends the reminder texts and emails. We do not decide what happens to your information. We follow the instructions of the business that invited you, and we may only use your information to run the service for it.

Most questions are best answered by the business itself. But being told to go ask somebody else is not much of an answer, so we take requests directly too.

2.What the sign-up form asks for

The registration page asks for:

• Your first and last name.
• Your email address.
• Your phone number.
• How many seats you need, so the restaurant sets the right number of places.
• How you heard about the seminar.
• Which seminar topic you chose — for example knee, shoulder, back, or joint pain throughout the body.

The form also has two checkboxes, one for texts and one for email. Both start empty, and neither is required.

The topic you chose says something about your health, and we treat it carefully. Choosing the knee seminar suggests your knee hurts. That is health information, and there are state laws about it. We do not use it for advertising, do not sell it, and do not give it to anyone outside the short list below.

If you filled in a card by hand at the event, the business may photograph it so the writing can be typed up.

3.What it is used for

Four things, and that is the whole list:

1. Confirming your seat. So the business knows to expect you and how many places to hold.
2. Reminding you. A note a day or two before, and a note if the venue or time changes.
3. Following up about a consultation. If you ask to speak with someone, they use your details to arrange it and write down what was decided.
4. Future invitations, but only if you said yes. If you checked the box for texts or email, the business may invite you to later events. If you did not, it should not be contacting you that way — and if it does, tell us.

It is not used to build an advertising profile of you, and not used to teach artificial-intelligence systems.

4.Text messages and email

You only get text messages if you checked the box for them. It was not required to register and not required to attend the dinner. The same goes for email: separate box, also optional. If you checked neither, you still get the confirmation of your seat, because that is what you asked for.

When you check a box, or later change your mind, the software writes down what happened: the exact wording of the sentence you agreed to, the date and time, the internet address of the device you used, and which browser it was. That record exists so nobody can claim you agreed to something you did not, and so your STOP cannot be quietly undone. It is used for nothing else.

If you asked to stop and messages keep arriving, we want to hear about it. Email privacy@showrunnercrm.com with the phone number and roughly which business it was.

5.Who can see your information

A short list:

• The business that invited you, and the staff who work for it.
• The companies that deliver the messages — the text and email services. They pass the message along and may not use your details for anything of their own.
• The companies that store the data — the hosting providers that keep our software running.
• A courtroom or a regulator, if the law requires it. We are not aware of this ever happening.

Nobody buys your information, because it is never sold. Not to a data broker, an advertiser, another practice, or anyone else. It is never handed to another company for that company's own marketing. And one business using our software cannot see another business's guests.

The named companies we use are listed on our subprocessor list if you would like to see them.

6.There are no trackers on the sign-up page

Most websites quietly report your visit to advertising companies. The seminar registration pages do not. There are no advertising pixels, no analytics, no session recording, and no third-party trackers on them.

So signing up for a seminar about your knee will not start knee advertisements following you around the internet. Nothing on the page tells anyone you were there.

7.What you can ask for

You can ask for any of the following, and you do not need a reason.

There are two ways to ask, and both of them work.

One: ask the business directly. It is in charge of your information and can do all of this itself. Its details are on the invitation or the confirmation you received.

Two: email us at [privacy@showrunnercrm.com](mailto:privacy@showrunnercrm.com). We will find your record, work out which business it belongs to, pass the request on, make sure it is carried out in our software, and write back to tell you it was done. We will not simply forward you and hope. If we cannot get it done, we will tell you that too, and why.

How long it takes. You get an answer within 45 days. A complicated request can take up to 45 days longer, but we must tell you before the first 45 days are up and explain why. Asking is free, up to twice a year.

If you are told no. You can appeal. Someone other than the person who said no looks at it again and replies in writing within 45 days. If the answer is still no, you can complain to your state Attorney General — in Washington, at https://www.atg.wa.gov/file-complaint.

Nobody is allowed to treat you worse for asking — no losing your seat at the dinner, no different price, no worse service.

8.About the health part

The seminar topic you picked, and the fact that you came to a seminar about a medical treatment, count as health information under laws in Washington, Nevada, and Connecticut. Those laws give you extra rights, and we apply them to everyone, wherever you live.

One thing worth knowing: information you give to a marketing company is usually not covered by HIPAA, the law most people think of. HIPAA covers your doctor and your health plan, not a dinner invitation. That gap is why these newer state laws exist.

The full details — every category of health information involved, where it comes from, who it goes to, and how to use each right — are in our Consumer Health Data Privacy Policy. If that page and this one seem to disagree, that one is accurate.

9.How long it is kept

Honest answer: the business that invited you decides, and different businesses keep records for different lengths of time. There is no automatic timer in our software that deletes your record on a set date, and we will not pretend otherwise.

What you can do is ask for it to be deleted, at any time, and it will be. From the working systems that happens quickly. Backup copies take longer, but never more than six months. We also tell the business and any company holding a copy to delete theirs.

One exception, and it is in your favour. If you asked to stop the messages, a small record of that is kept on purpose — your phone number and the fact that you said stop. That is what prevents anyone texting you again; deleting it would undo your own opt-out. It is used for nothing else.

10.This is not for children

The seminars and the software are for adults. Nobody under 18 should be registering, and we do not knowingly collect information about anyone under 18. If you think a child's information ended up in the system, email privacy@showrunnercrm.com and we will delete it.

11.How to reach a human

The business that invited you is the first and usually fastest stop. Its name and phone number are on the invitation and on the confirmation of your seat. If you cannot find them, we can tell you who it is.

ShowRunner. Email privacy@showrunnercrm.com for anything about your information — what is held, stopping messages, correcting something, deleting it. support@showrunnercrm.com goes to the same people. We are ShowRunner LLC, a Minnesota company, at www.showrunnercrm.com, and we will give you a postal address if you would rather write.

You do not need the right words, a law, or a form. Just tell us what you want and enough detail to find you — the name, phone, or email you signed up with.